3-PART
FEEDBACK
PROGRAM

CREATING A HEALTHY & INCLUSIVE
FEEDBACK CULTURE

Is your current feedback culture getting in your way?

Effective feedback is a necessary component of building trust, cultivating healthy organizational and team cultures, and promoting growth - individual and organizational. Organizations invest in recruiting great talent and effective feedback, or lack thereof, impacts important components of engagement, turnover and retention. Despite the importance of effective feedback, most people struggle with giving effective feedback, or worse, believe they effectively give feedback but do not. 

 Feedback hurdles include ineffective techniques, communication hurdles, vague or absent feedback, feedback impacted by implicit bias and cultural fluency blindspots, or feedback in the absence of trust, among many other reasons. In addition, concerns of navigating giving feedback across differences, necessity for avoiding microaggressions during feedback, the liability implications of feedback rooted in bias move feedback training from “nice to have” to “must have.” And to make it worse, we do not normalize giving and receiving feedback that results in a feedback culture. These dynamics combine to make giving effective and inclusive feedback a skill many professionals do not practice. It doesn’t have to be this way. What if we could create a culture of feedback that is effective, consistent, and inclusive? We can.

This Creating Healthy and Inclusive Cultures of Feedback Program will provide practical strategies and techniques to enhance participants' feedback-giving abilities. Through multiple sessions, participants will learn how to deliver feedback constructively, focusing on specific behaviors and their impact. Participants will learn how to create inclusive feedback practices that consider diverse backgrounds and experiences, and develop courageous leadership to foster a culture of feedback.

 
 

LEARN HOW TO:

  • normalize giving and receiving feedback, and deliver feedback effectively beyond evaluations

  • Create inclusive feedback practices that leverage the differences in our workplaces for effective communication and cultures of trust

  • Develop courageous leadership to foster a culture of feedback

 

WHAT WILL WE EXPLORE?

  • Tactical skills on effectively normalizing feedback-giving as part of performance development and management

  • The importance of psychological safety and trust as essential, and how to build and repair trust to create an environment where healthy feedback can thrive

  • Intersectionality and its impact on feedback dynamics, inclusive language, non-judgmental framing, and the importance of active listening and cultural fluency

  • Understanding and avoiding microaggressions during feedback

  • Recognizing potential liability when feedback is rooted in bias, failure of inclusion, and/or cultural fluency

 

WHO IS THE PROGRAM FOR?

This program is for partners, leaders, people managers, talent and DEIB leaders, and everyone who gives feedback to others to shape the workplace experiences of those they work with.

 

THE SESSIONS

 

Session 1

Cultivating Cultural Fluency and Delivering Inclusive Feedback

Our workplaces are more diverse than ever, bringing people together across generations, heritage, race/ethnicity, religion, sexual orientation, gender identity and expression, and other facets of identity. This session will focus on the importance of cultural fluency in everyday interactions, and feedback and evaluation processes. Cultural fluency is the ability to navigate cultural differences and interact effectively with those from different backgrounds. Participants will explore how cultural differences affect communication styles, interpretation of behavior, value judgments, goal setting and feedback expectations. We will provide tools and strategies to enhance cultural fluency, enabling participants to navigate diverse perspectives effectively with a goal toward cultural humility. Not only is cultural fluency a critical skill in our fast moving and diverse world, an organization’s level of cultural fluency directly impacts inclusion, productivity, retention and engagement.

Session 2

Understanding & Interrupting Bias for Effective Feedback

Implicit biases can influence what we value and how we judge behavior. As leaders we engage in multiple decisions daily that impact the experiences and career trajectory of others. Our ability to leverage the best out of those we work with, empower their success, enhance our organizational culture, and improve performance is impacted by recognizing and interrupting implicit bias. This session will raise awareness about the impact of implicit bias work allocation, processing quality of work product, and ultimately on feedback and evaluation processes. Participants will engage in discussions and activities to recognize and mitigate bias, ensuring fair and objective feedback.

 

Session 3

Building Effective and Inclusive Feedback Competence

In this final session, participants will delve into the art of delivering effective feedback. We will cover the principles of constructive feedback, including specificity, timeliness, and balance as well as the different kinds of feedback. We will also integrate the approach of engaged feedback. The session will provide insights into recommended practices for creating a culture of feedback that promotes effective professional development, a healthy work environment, a healthy work environment, resilient relationships and strengthened well-being.

Participants will practice giving feedback in a supportive environment, receiving guidance and feedback on their delivery. Through interactive exercises, participants will refine their feedback-giving skills and gain confidence in providing actionable and impactful feedback.

Bonus! Session 4

Cultivating Courageous Cultures

This session will focus on developing courageous leadership to foster a culture of feedback. Participants will explore the importance of psychological safety and trust in creating an environment where feedback can thrive. We will discuss strategies to encourage open dialogue, risk-taking, and learning from mistakes. Participants will learn how to model courageous behavior and create a safe space for feedback exchange.

 

READY TO CREATE A HEALTHY
& INCLUSIVE FEEDBACK CULTURE?

SCHEDULE A CHEMISTRY CALL WITH ME!

Let’s discuss how we can create a culture of effective, consistent, and inclusive feedback together.

 

MEET KORI S. CAREW, ESQ.

Kori S. Carew, Esq. is an attorney, TEDx speaker, and community builder who generates awareness and understanding of critical human issues by creating the space and climate for open dialogue that is meaningful, and enables people to expand their perspective and drive positive change. With grace and truth she is a people inclusion strategist, advocate, speaker, coach, writer, status quo disruptor, truthteller, wife, and mother of two curly-haired, wise, energetic, fierce, spitfire daughters. She brings an incisive voice, unapologetic questioning of the status quo, and a lifelong fascination of human potential to empowering women and historically marginalized and excluded people. Her multi-national, multi-religious, multi-ethnic, multi-lingual family background gives her a keen sensitivity to belonging and inclusion across differences.

Kori brings a fierce love of community and belonging that embraces differences to her work, ministry, and life. At her day job she focuses on developing and implementing strategies for individual career, leadership and organizational diversity and inclusion success, helps organizations build bridges across differences and improve inclusion, coaches, trains on people and leadership development as well as diversity, equity, inclusion, and belonging topics. She loves to sing, cook, entertain, dance in the hallways at work, and read when she is not equipping leaders to be inclusive, interrupt bias and disrupt the status quo, or helping individuals live their best and fiercest lives. Beyond her work within organizations she actively serves her community as a civic leader. Her TEDx, Just belonging: Finding the Courage to Interrupt Bias can be found here.

Kori is a Certified Dare to Lead™ Facilitator, a certified Gallup CliftonStrengths® Coach and an IDI Qualified Administrator.